Universities are embracing artificial intelligence solutions to assist in IT projects and academics. At George Washington University, after piloting its 24/7 chatbot service MARTHA, 89 percent of users advocated the tool be a permanent tool. "We've created a service broker that can handle decisions on where to go to look for information," Jonathan Fozard, assistant vice president for the CIO's office at George Washington University told EdTech. "As we educated it and users tested it, the Watson component was learning alongside of us. If someone types in a question about 3D printing, we know that's most likely a student who has access to 3D printers in the engineering classroom or a medical enterprise."